Policies

Returns – Store Credit Only

We accept returns for store credit only, under the following conditions: You must request and return the item within 14 days of delivery. Returned items must be in original, unused, and resellable condition. No combing, washing, brushing, cutting, wearing, coloring, or altering is allowed. Original ties, tags, and packaging must remain intact. Returns must be shipped with tracking information.

Store Credit (Digital Voucher)

Approved returns receive store credit via a digital voucher: Valid for 12 months from issue date. Must be used in a single transaction. Non-transferable and not redeemable for cash.

Return Shipping Responsibility

Customers cover all return and reshipping costs. We recommend using a trackable and insured shipping method. We are not liable for lost or damaged return shipments.

Exchanges (Colour, Pattern, or Texture)

For exchanges, customers pay for both return shipping and shipping of the replacement item. Exchanges are processed only after receipt of the returned item and full shipping payment. Returns must include tracking information.

Information We Collect

When you place an order, we collect your name, email address, shipping address, and payment details so we can process your order. If you create an account, we also collect your username and password. We may also collect information about how you use our website, such as which pages you visit and which products you view.

How We Use Your Information

We use your information to complete your orders, contact you about your purchase, and provide customer service. If you choose to receive marketing from us, we may send you special offers, updates, and product news. We also use browsing data to improve our website and enhance your experience.

How We Protect Your Information

We use secure systems and encryption to keep your information safe. We do not sell or rent your personal data to anyone. We only share your information with trusted services that help us process payments or deliver your order.

Policy Updates

We may update this policy from time to time. When we do, we will post the new version on our website. By using our website or placing an order, you agree to this privacy policy. If you have any questions or concerns, please contact us at orellemane.co@outlook.com.

We use strictly necessary cookies (website function, checkout, cart, account, site security), personalisation cookies (preferences and improved browsing experience), analytics cookies (pages visited, time on site, device information), and marketing cookies (ad performance and remarketing). Our site is powered by Shopify which places essential e-commerce cookies. We also use Google Analytics and Meta (Facebook/Instagram) Pixel. Cookie preferences can be managed via our consent banner or your browser settings. Disabling certain cookies may affect site functionality.

Welcome to Orélle Mane. By visiting our website or purchasing a product from us, you agree to these Terms & Conditions. Please read them carefully.

Orélle Mane is a luxury hair brand that offers carefully selected collections of raw and virgin human hair extensions. When we say "we", "our", or "us", we are referring to Orélle Mane.

You agree to use our website legally and respectfully. Any illegal, harmful, or abusive activity is strictly prohibited and may result in legal action or termination of your access.

All orders are subject to availability and confirmation. Prices are listed in British Pounds (£) and may change without prior notice. An order is confirmed only after full payment is received. We reserve the right to cancel or refuse any order at our discretion. Changes or cancellations are not possible once an order has been placed.

We aim to present our products as accurately as possible. However, we cannot guarantee that colours on screen will perfectly match the real-life product. Returns and exchanges are handled according to our Shipping & Returns Policy.

When placing an order, you agree to provide complete and accurate billing and contact information. We are not responsible for delays or issues caused by incorrect information provided by the customer.

We may make changes to our website, products, prices, or services without notice. We may also discontinue items or services at any time.

Our website may include links to third-party websites. These are not controlled by us, and we are not responsible for anything that happens if you choose to use them.

We care about your privacy. For more information, please read our Privacy Policy.

We do not guarantee that our services will always be available or free of errors. We are not liable for any damages or losses resulting from using our site or products, unless required by law.

These Terms & Conditions are governed by the laws of the Netherlands. We may update these terms at any time by posting a new version on our website. Your continued use of the website means you accept the updated terms.

If you have any questions, please contact us at orellemane.co@outlook.com or through Instagram at @orellemane.